Return Refund

At maxdeel.com, your satisfaction is our priority. We strive to provide you with the best skincare, makeup, and health-related products from world-renowned brands. However, if you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below to understand how we handle returns and refunds.

Returns

We accept returns under the following conditions:

  1. Eligibility for Returns:
    • Products must be unused, unopened, and in their original packaging.
    • Returns must be initiated within 02 days of receiving the product.
    • Certain items, such as intimate or perishable goods, may not be eligible for return due to health and safety reasons. These will be clearly mentioned on the product page.
  2. Steps to Return a Product:
    • Contact our customer service team at [email protected] or +971 50 420 2615 to initiate the return process.
    • Provide proof of purchase (e.g., order number, receipt) and details of the product you wish to return.
    • Once approved, our team will guide you on how to send the item back to us.
  3. Return Shipping:
    • Customers are responsible for the return shipping costs unless the product was damaged, defective, or incorrect upon arrival.
    • We recommend using a tracked delivery service to ensure the safe return of your item.

Refunds

Refunds are issued under the following conditions:

  1. Eligibility for Refunds:
    • Refunds will be processed only after we receive and inspect the returned product.
    • If the product meets the return criteria, a refund will be issued to your original payment method or as store credit, as per your preference.
  2. Refund Processing Time:
    • Refunds will be processed within 7-10 business days of receiving the returned item.
    • If you paid using Cash on Delivery, refunds will be provided as store credit or via bank transfer. Our team will coordinate with you for the required details.
  3. Non-Refundable Items:
    • Products that are used, opened, or not in their original condition.
    • Items purchased during clearance sales or promotions marked as “non-refundable.”

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  1. Notify us within 24 hours of receiving the product by contacting our customer service team.
  2. Provide clear photos of the damaged or incorrect item along with your order details.
  3. We will arrange for a replacement or a full refund, including shipping costs, based on the situation.

Exchanges

Exchanges may be allowed if:

  • The product is unused and unopened.
  • The desired replacement product is in stock.

To request an exchange, please follow the same steps as returns.

Additional Notes

  • We reserve the right to deny returns or refunds if the product does not meet our return criteria.
  • Please read the product descriptions carefully before making a purchase. If you have questions, our team is here to assist you.

Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

Email: [email protected]
Phone: +971 50 420 2615

We appreciate your trust in maxdeel.com and will do our best to ensure a hassle-free shopping experience for you.